Silentnight Beds & Mattresses Home Delivery Service

Preparing for delivery of your Silentnight Bed & Mattress

Please take time to read this important article as suitable access to your home is the responsibilty of the customer. It is important to prepare your home for the team delivering your new Silentnight bed, mattress or headboard. How to prepare your home for delivery.

Silentnight Beds & mattresses Delivery Service

Big Brand Beds will generally use the home delivery service offered by Silentnight for Silentnight divan beds and mattresses.

All Silentnight mattresses and beds that have been ordered will be booked in direct with our customers by the Silentnight home delivery contact centre. Customers will generally be contacted by telephone within 2 days of placing their order and will be offered a delivery date.

provided you have given us a mobile number or email address, you will be contacted after 5pm the evening before your due delivery to allocate a four hour delivery/collection slot. On the day, the delivery crew will call you 1/2 hour prior to the ETA.

The items are delivered to the room of choice. The Goods will be unwrapped, the packaging removed and the product assembled. Headboards will not be attached. Disposal of old beds and mattresses service is available. For Health and Safety reasons, the carrier has the right to refuse to collect heavily soiled unpackaged product.

If the Recipient is not in at the time of delivery the crew will attempt to contact the customer by phone. The crew will wait for 20 minutes for the customer to return home.

If the delivery is unsuccessful, a card will be left and the Goods will be returned to the local depot.

If the delivery is unsuccessful, the customer will be contacted to arrange a subsequent delivery date. Any customer “no shows” are attempted to be re-arranged up to three times after which, the Goods are returned to Silentnight.

We reserve the right to charge the customer in the unlikely event of an aborted delivery.

The same process is followed for headboard orders. However headboard only orders attract a delivery charge if under £399. If a headboard is ordered at the same time as a Silentnight bed or mattress it will be delivered free.

Zone 1

Free delivery to all areas in Zone 1

Zone 2

We reserve the right to impose a delivery surcharge to Zone 2 postcodes. This will not always be the case, but if we need to we will contact you to discuss.