Jual - Home Delivery Service

Big Brand Beds will always use the Jual delivery service for all Jual furniture ordered. Generally any item ordered before 3pm will be delivered the next day.

Our customers will be called to be advised of delivery, which will be untimed and generally between 7.30am and 6.00pm, Monday to Friday. Should you be out the driver might try a neighbour. In the event of that failing a card will be left with instructions for a further delivery attempt or a collection from a local depot.

Next day deliveries will be carried out by one man.

Offshore & Scotland

There is a surcharge for deliveries to certain areas in Scotland.

We will always email you if you have placed an order to let you know of any additional cost before processing the order. This applies to AB (Aberdeen area), IV (Inverness area), KW (Kirkwall area), PA (Paisley area) &PH (Perth area).

Jual furniture cannot be delivered to the Republic of Ireland and Northern Ireland.

Goods Damaged in Transit

Please be aware that when the carrier delivers your goods, you should inspect them, particularly if the box has been damaged. The driver by law has to wait. If you or the recipient does not have the time to inspect the goods, please sign and state ‘not examined’. Do not let the driver sign on your behalf. If they use covid as an excuse take a picture of the driver with the box. In the worst-case scenario, reject the delivery. Due to the carriers terms and conditions if the box is damaged and not signed for as damaged on delivery, then they are not liable and we will not be able to replace the goods.

In the event of the parcels arriving damaged and the contents are damaged, we recommend you refuse the delivery and do not sign. Email us and we will arrange for a replacement to be sent.

If, when you open the boxes there are damaged parts, please email us pictures and we will arrange for the faulty items to be replaced.

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