Flintshire Furniture will generally operate deliveries for their products as this will speed up delivery lead times to our customers.
Deliveries will be within 5-7 working days by Solo Home Deliveries, with a date pre-arranged with the customer.
As soon as the product is with the carrier an automatically generated notification will be sent to advise it is at their warehouse. Then 48 hours before the delivery day another email/SMS is sent advising that the delivery is booked, (if the customer cannot accept delivery on the date booked they must respond to decline this otherwise the delivery will go ahead). The evening before the delivery the final contact will be a time slot and a live tracking link to follow the route on the delivery day.
Deliveries are to the front door, flats and apartment deliveries will be to the ground floor only.
If a customer confirms before delivery, products can be left with a neighbour or in a safe place (it will not be left if this isn’t pre-booked and will incur a 2nd delivery charge.)
We do not offer an assembly service or a disposal service with any orders for Flintshire Furniture bed frames.
In the event of the parcels arriving damaged, we recommend you refuse the delivery and do not sign. Email us and we will arrange for a replacement to be sent.
If, when you open the boxes there are damaged parts, please email us pictures and we will arrange for the faulty items to be replaced.
There is a delivery surcharge to the following mainland post codes in Scotland:
AB, DD, FK, KY, PH1-16. You should allow 7-12 working days for delivery to these post codes
We do not deliver to the islands or IV, KA27-28, KW, PA20+, PH17+.
Please ensure the correct address is entered at the time of placing an order as the carriers rely on the post codes given to make delivery.
Please be aware that when the carrier delivers your goods, you should inspect them, particularly if the box has been damaged. The driver by law has to wait. If you or the recipient does not have the time to inspect the goods, please sign and state ‘not examined’. Do not let the driver sign on your behalf. If they use covid as an excuse take a picture of the driver with the box. In the worst-case scenario, reject the delivery. Due to the carriers terms and conditions if the box is damaged and not signed for as damaged on delivery, then they are not liable and we will not be able to replace the goods.
In the event of the parcels arriving damaged and the contents are damaged, we recommend you refuse the delivery and do not sign. Email us and we will arrange for a replacement to be sent.
If, when you open the boxes there are damaged parts, please email us pictures and we will arrange for the faulty items to be replaced.
Updated Nov 2021
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