Please take time to read this important article as suitable access to your home is the responsibilty of the customer. It is important to prepare your home for the team delivering your new Dunlopillo bed, mattress or headboard. How to prepare your home for delivery.
Where a mobile phone number has been provided, you will be contacted by text once your order is ready for delivery. At this stage you can select your delivery date. The evening before delivery (after 5pm) you will receive a text message with a 3 hour time slot. On the day of the delivery you should receive a pre-delivery call.
If we don't have a mobile number, you will be contacted by email to arrange a delivery date. You will not receive the a message with a time slot the evening before.
The delivery service will be a provided by two individuals, with a room of choice drop, unpacking, assembly and removal of packaging. However this does not apply to any Electric Action Bed Frames which will be delivered to room of choice only.
Removal of the old bed is not part of the service, but is available and must be booked when the order is placed with Big Brand Beds.
Dunlopillo's delivery partner will make up to 2 attempts to effect a successful delivery. If unsuccessful on the second attempt at delivery, Dunlopillo will cancel the delivery and refer back to Big Brand Beds for support in progressing the order. In the event of this happening, we reserve the right to charge the customer for the failed delivery.
The same process is followed for headboard orders. However headboard only orders attract a delivery charge if under £399. If a headboard is ordered at the same time as a Dunlopillo bed or Dunlopillo mattress it will be delivered free.
In the event of a delivery being booked and the delivery fails, the charge of the second delivery attempt and subsequent deliveries thereafter will be down to the customer. We will not attempt additional deliveries until payment has been made. The cost of the deliveries varies from area to area but can cost up to £180 to the Scottish Highlands.
Free delivery to all areas in Zone 1 & 2
We will always try to offer free delivery to Zone 3. However, depending on the size of the order we reserve the right to impose a delivery surcharge to Zone 3 postcodes. If we need to we will contact you to discuss. Be aware that deliveries can take an extra week to Zone 3
Please contact us for prices for delivery to Zone 4 & 5. Please allow an extra 10 days for deliveries to Zones 4 & 5
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