Returns Policy

If you experience any problems with your new product, please email our Customer Service team or telephone us on 01273 857388 anytime between 9.00am – 5.30pm Monday to Saturday.

Damaged items must be reported as soon as is reasonable after the delivery, preferably within 24hrs of receipt of goods. We would request that an image of the damage is emailed or posted to us as soon as possible. In some cases we may ask FIRA (Furniture Industry Research Association) to visit your home and assess the problem.

In the case of goods wrongly ordered or unwanted goods, you (the customer) will be liable for the charge for the collection of these goods which is typically up to £100.00. However we will advise you of the cost prior to you returning the goods. All Goods must be returned in the original packaging and must be unused. 

In some cases the customer may wish to return goods to us themselves. If  the goods arrive back to us damaged, and that damage is not the result of our actions or negligence, then you may be liable to pay for the damage. 

Filled Products

For reasons of health and hygiene we are unable to give refunds or credits on continental quilts, pillows and mattress toppers that have been opened unless they are faulty.

Beds & Mattresses

For reasons of health and hygiene we are unable to give refunds or credits on beds and mattresses that have been opened unless they are faulty.

We know it takes a while to get used to a new bed. The feel and comfort of a mattress is subjective and we offer no comfort guarantee once a product has been purchased. It is for this reason we encourage our customers to spend as much time as possible trying before they buy. In the unlikely event that a bed or mattress we have supplied is not to your liking, we are unable to exchange it.

The distance selling regulations give you the right to change your mind and cancel an order within 14 days. If you decide to cancel, you should put this in writing, either by letter or email.

Customers should note that under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, they do not have the right to cancel beds and mattresses that have been specially ordered to their specific specification. This applies to beds with multiple variants, where the bed has been manufactured specifically for the customer. For example where there is a choice of mattress spring tensions and divan base fabrics. This ruling will generally apply to all beds or mattresses ordered from all our suppliers.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Limits of application: circumstances excluding cancellation
28 (1b) the supply of goods that are made to the consumer’s specifications or are clearly personalised;
28 (3a) In the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;
34 (9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

Your statutory rights are not affected in the event of faulty merchandise.

Refunds or exchanges can only be given on production of a valid receipt.